International Advisor Specialist

Half Time
Toronto
Posted 2 years ago

Job city: 

Toronto

Job region: 

Greater Toronto Area

 

Employment type

Part time / Full time, permanent position

Vacancies

1

Wage

$14 hourly

Hours

20 hours per week

Language

English / Spanish

Main Duties:

  • Plan, develop, implement, and evaluate a variety of effective and innovative front-line and advising services to programs for our international student body.
  • Assist students with the resolution of problems related to their immigration documents, to the extent permitted by the level of certification obtained.
  • Develop and deliver presentations and regularly undertakes group and one-on-one advising, in person or via online channels.
  • Provide advising and support for international students concerning administrative and personal matters like cultural adjustment
  • Be first point of contact for accurate information for international students regarding various topics like but not limited to accommodation, health insurance and other aspects related to adjusting to living and studying in Canada.
  • Collect and maintain data on the origin of prospective students, tracking and assessing patterns of participation and contact, and will design, and deliver other assessment tools to solicit feedback from prospective students to determine levels of satisfaction and overall effectiveness of program
  • Provide guidance and act as a resource person to international students for referral and information about Canada and USA institutions
  • Monitor and maintain accurate social media; data entry; follow up with customers; and selling processes
  • Provide advice and support in a professional manner, anticipate international student needs, proactively respond to student requests, provide recommendations extending beyond a student’s presenting request and identify opportunities to enhance student problem-solving and self-direction abilities
  • Supervise and train office staff in procedures and in use of current software
  • Train employees in selling procedures, customer service and company policies
  • Oversee marketing material (POP) for new students arriving either to Canada or the USA and keep inventory and control of it
  • Respond directly and offer our services to our clients, provide them with an excellent customer service
  • Ensure proper response to telephone and electronic enquiries and relay telephone calls and messages
  • Resolve work-related problems and prepare and submit progress and other reports
  • Set up and maintain manual and computerized information filing systems
  • May compile data, statistics, and other information to support research activities
  • Co-ordinate all the sales strategies and improve them base on the market demand

Special Events

  • Management of the special events programs for Chaim Global Ally (i.e., educational fairs, webinars, meetings, business expo, seminars)

Qualifications:

  • University or college degree in Business Administration, Human Resources, Industrial Engineer, Marketing Management
  • Experience and knowledge managing staff, meetings, and agenda.
  • Fluency with a foreign language
  • Understanding of the Canadian post-secondary education system and environment
  • Excellent customer support skills in addressing user complaints, suggestions, and to resolve conflicts, ensuring that a high level of service, is maintained.
  • Strong written and communication skills
  • Familiar with all social media platforms (Facebook, Instagram, twitter, LinkedIn and YouTube)
  • Understanding of the Canadian post-secondary education system and environment
  • Strong computer skills/experience with MS Office
  • 1 year of experience in customer service.

Assets:

  • Skills, knowledge, and experience establish commercial relationships with educational institutions in the USA and Canada
  • Ability to work flexible hours- some evening and weekends

How to Apply:

If you are interested send cover letter and resume to employment@chaimglobalally.com/test

 

Job Features

Job CategoryAdministrative, Marketing, Sales

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